Frequently Asked Questions
Where do I find you?
GetApic.co.uk is based in Kent, so you'd be more likely to find us in the South-East of England. We cover many events and the best way to know where we will be is to follow and LIKE US on Facebook to be kept up to date on our photoshoot locations.
I've just passed you. When will photos be available?
We aim to get your photos uploaded on our website for you to view as soon as possible. In most cases we aim to do this within a few hours of the event ending. Please keep in mind that in some cases it might take longer as we are still out taking your photos. For regular updates, please follow us on Facebook.
Where can I find my picture?
Click on Find Your Photos link on our main website and select a category and then you will see images listed by event name and date order.
Digital Downloads Options... I see there are two options, what are the differences?
We offer a high resolution option and that's great for printing and editing. The 2nd option is a Low Resolution download and this one is perfect for things like Facebook and social media.
What pictures sizes do you offer? Are they suitable for printing?
In general, the quality of the print depends on the size of the print and the size of the digital picture, for example for a 20" x 30" print, the image resolution should be minimum 1600 x 1200 pixels. Our pictures are always higher than that, so it is safe to say that you'll get a very detailed print.
However, the result will be hugely influenced by the printer and the paper used as well. When using our printing service you can be assured that a professional printer and high-quality paper is used.
Will my photo be clearer than the image on your website?
Images are displayed at a lower resolution on our website to help make for faster viewing online. Your finished product will be produced from a high resolution file.
Can I have my image in black and white?
Yes, no problem, you can select the colour style at the time of order by leaving a message in the order notes i.e. Please print in black and white.
The image subject looks small in the picture can the image be cropped to make the subject look bigger?
Yes, with all printed images orders you will have the option to edit and crop the image once you’ve added it to the shopping basket.
How much is a digital picture or print, etc...?
Please refer to our price list for more info. A full price list can be seen when clicking on any image or by clicking the shop link.
Do you give discounts on bulk orders?
Yes. You can get 10, 20, or 30% discount when buying 3, 6, or 10 digital downloads at once. If you’re looking for a larger order, then please contact us via email [email protected], let us know what you’re looking to order.
Payment: How can I pay for my order?
Online Website Orders: Payment for online orders can be made using credit or debit card, also via PayPal.
Direct Sales Orders: At events or shows we can offer on-site printing, we can take cash payment as well as credit or debit card, PayPal.
How long before I receive my order?
Digital Download Photo: If you order a digital/electronic download the image will be available for immediate download once payment has been made. You will receive an email with a download link for your digital image as soon as you've placed the order, if you don't receive it in your Inbox please check your Junk/Spam folder.
Print Orders: As prints and other items are made to order, please allow us a couple of days to dispatch them. After the product has been dispatched, you'll receive a tracking number. We aim to get printed orders out to you within 5 working days, but please allow up to 10 working days.
I have a question about one of your products…
I cannot see the product I’m looking for.
I’m organising a charity event. Can you help us?
GetApic is always happy to help raising money for charities. Please, get in touch.
PayPal… Can I use PayPal to pay for my order?
Yes, you can use PayPal to order and pay for photos and other products. You will see an option to use PayPal on the check out page.
Can you please remove one of my pictures?
If you would like us to remove your pictures, please send us an email to [email protected], and don’t forget to include the image reference number. No questions asked.
How to order using a Computer or Mobile, please find helpful guides below.
Mobile device users click here.
Can I read your Terms and Conditions?
Of course, please click here to view our terms & conditions.
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